Apple is investigating a bug that could cause iPhone 14 Pro and ‌iPhone 14 Pro‌ Max models to freeze after customers transfer their data from an older iPhone, the company said today in an internal memo obtained by MacRumors.

iphone 14 pro max deep purple
In the memo, Apple says it is “aware of this issue and is investigating.” Apple specifically says that some customers may find that their new ‌iPhone 14 Pro‌ or ‌iPhone 14 Pro‌ Max models freeze and stop responding after an iCloud restore or data transfer from their previous ‌iPhone‌ during the Quick Start process.

As a temporary solution, Apple advises customers to force restart their ‌iPhone‌ if it remains unresponsive for more than five minutes. New ‌iPhone 14 Pro‌ customers faced a similar issue on Friday regarding device activation. While the ‌iPhone 14 Pro‌ ships with iOS 16, there is an available iOS 16.0.1 update that customers should install after setting up their new devices.

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